Hi,
I’m Ilya Lakiza

Get in touch Minsk, Belarus

Strategy & roadmap

CustDev interviews, JTBD and CJM to research users and their scenarios. Backlog prioritisation via RICE/ICE, work with product hypotheses, Now/Next/Later roadmap, breaking strategy down into quarterly goals and release plans. Tools: Miro, Productboard, Jira.

Process & team

Scrum with elements of Kanban: sprints, planning, grooming, dailies, demos and retrospectives. Facilitation, capacity management, handling blockers and dependencies, transparent process between engineering, design and QA. Tools: Jira, Trello, Linear, Miro for retros and workshops.

AI & automation

Automation of business and development processes: meeting summaries, drafts of tickets and documentation, triage of incoming requests, automated reporting. Tools: n8n, Claude Code, Cursor, Lovable, ChatGPT/Claude in daily work, integrations between systems via API and webhooks.

Analytics & data

SQL for hands-on work with data, behavioural analytics, product metrics, funnel and cohort analysis, designing and running A/B tests, event tracking. Tools: Google Analytics, Clarity, Power BI, Metabase, Amplitude.

Requirements & specs

User stories with acceptance criteria, DoR/DoD, descriptions of business logic, integrations and API contracts, breaking epics into tasks. Tools: Figma for designs, Confluence and Notion for documentation, Postman/Swagger for APIs.

Stakeholder management

Demos and product reviews, status reports for different audiences — from the team to top management, scope and timeline alignment, expectation management, risk escalation, priority sync across departments.

• Led the build of the platform from scratch: 3,000+ active students, 5,000+ sessions/mo, MAU growth of 20%+.
• Shaped the product strategy and roadmap from CustDev, JTBD and CJM; research fed 5 major product iterations.
• Cut time-to-market for new features by 30% by introducing Scrum with elements of Kanban for a cross-functional team.
• Introduced and facilitated Scrum events: sprint planning, backlog grooming, dailies, demos and retros — raising transparency and predictability.
• Wrote product requirements and detailed technical specs: from user stories and acceptance criteria to logic and integrations.
• Set up regular stakeholder communication: demos, product reviews, aligning business expectations with the team’s technical capacity.
• Built a data-driven decision culture: launched A/B tests and dashboards (Google Analytics + SQL), lifting conversion of key UX flows by 15%.
• Automated operations with n8n and LLMs (ChatGPT / Claude) — cutting team load by ~25%.
• Ran feature acceptance and prioritisation, owned the full backlog cycle via RICE/ICE; 90%+ of features shipped on time.

• Grew the support team from 0 to 12 people, raising team NPS by 35%.
• Designed a KPI system: 40% faster ticket handling, FCR reached 78%.
• Automated processes (AI + Wazzup + Omnidesk) — reducing manual load by 30%.
• Integrated AmoCRM and AlfaCRM with external services, improving end-to-end analytics.
• Built real-time dashboards for team metrics and service quality.
• Introduced regular root-cause analysis of tickets, cutting overall volume by 18%.
• Built a knowledge base and training system — onboarding went from 3 weeks to 7 days.
• Introduced mentoring and regular 1-on-1s, cutting attrition by 25%.

• Remote support for 2,500+ clients; spotted systemic failures through ticket analysis.
• Maintained CRM history and analytical reports, laying the ground for automation.
• Proposed script and template improvements based on recurring request patterns.
• Trained new hires and acted as point of contact for complex cases.
• Handled up to 100+ requests a day within SLA and quality standards.
• Took part in testing new product features.

• Requirements analysis: technical documentation, functional requirements and user scenarios.
• Test documentation: checklists and test cases.
• Manual functional, regression, integration and UI/UX testing.
• Defect documentation: logging, prioritising and tracking fixes in project management systems.
• Close collaboration with developers, analysts and managers.

SQL Python REST API n8n Supabase Firebase Figma Jira Confluence Notion Miro Google Analytics Power BI Microsoft Clarity ChatGPT / Claude Git

Scrum Kanban Product Roadmap CustDev JTBD CJM RICE / ICE A/B testing User Story Mapping User Flow

Education

Languages

Open to new opportunities.

Minsk. Full-time, part-time or project work — remote or on site. I reply within a day.